Shipping & Delivery Policy

Summary. PERCH is a housing on-demand platform. When you buy a PERCH home, PERCH is the Seller of Record and your order is built by the partner modular manufacturer in the PERCH production network nearest your land. Delivery to your prepared site is included in the published price within the service radius of the partner factory matched to your land. Outside that radius, outside the network’s service area, or where access needs extra equipment or escorts, the additional cost is assessed, discussed, and quoted before you commit funds beyond your Reservation deposit. Whether PERCH sets your home is determined per order, not promised globally — it depends on your matched factory’s capabilities, your location, and whether you are ordering a single home or a development. Where that factory’s capabilities cover set for your location and your order, set is included; where they do not, PERCH introduces a licensed installer and the scope and cost are quoted the same way. Site installation and final connections are site work you bring. Your quote and your Purchase Contract are the authoritative statement of what is included in your build — the published price is not. Every Home must be paid in full before it leaves the factory. Freight is performed by licensed carriers PERCH arranges; crane set, site installation, and final connections are performed by licensed contractors disclosed in your Purchase Contract. PERCH is held harmless for loss, damage, delay, or injury arising during transportation, site installation, or post-delivery use — those risks belong to the freight carrier, installer, contractor, or manufacturer, per their own insurance and warranties. Reservation deposits are refundable up to $925 per Refund Policy §1.1, and in full — the whole $1,000, retainer included — in the three cases listed in Refund Policy §1: PERCH cannot arrange a workable route, Land Check gave an affirmative result that proves wrong, or your site fails zoning, permitting, or utility review. The Home purchase price is not refundable once production begins. Merchandise ships from Printify.

1. Who fulfills your order

Every Home on PERCH has a Seller of Record and a Manufacturer of Record. Both are named in your Purchase Contract and on your invoice. PERCH does not host listings from independent builders or third-party sellers.

• PERCH is the Seller of Record. PERCH owns the catalog (The Nest, The Bough, The Aerie, The Bloom), sets the price, sells the Home to you under your Purchase Contract, and collects payment through licensed escrow rails.
• Your Partner Manufacturer is the Manufacturer of Record. PERCH builds through a production network of independent, state-licensed modular manufacturers. Your order is routed to the partner manufacturer nearest your land that is approved to build to your state’s modular code. It builds your Home in its factory, a third-party inspection agency inspects it before it ships, and it issues the manufacturer warranty. It is named in your Purchase Contract.
• Licensed carriers and contractors do the physical work. PERCH is not a carrier, installer, or contractor — freight, crane set, and site work are performed by licensed third parties whose identity, scope, insurance certificates, and warranty terms are disclosed to you in your Purchase Contract before you commit funds beyond your Reservation deposit.

2. Payment before dispatch — no exceptions

Every Home must be paid in full before it leaves the factory. The payment sequence is governed by your Purchase Contract and the Refund Policy. In practice this means:

• Your Reservation deposit ($1,000) holds your build slot in the queue and secures your build-out configuration. Reservation deposits are refundable up to $925 inside the window described in Refund Policy §1.1; the remaining $75 is the Land Check pre-scan retainer, disclosed on the checkout screen. It pays for PERCH’s review of your installation address — zoning, setbacks, utility feasibility, and code — which is sent to you by email. See Refund Policy §1 for when it is and is not returned.
• Your pre-production payment triggers material allocation and opens your assigned factory slot with the Manufacturer of Record. Once production begins, the Home purchase price is not refundable in whole or in part — see Refund Policy §1.3.
• Any remaining balance under your Purchase Contract must clear before the manufacturer will release your unit from its yard for dispatch. A unit will not leave the factory on partial payment. This is standard factory-direct practice and is required to protect the Manufacturer of Record's title until you have paid what is owed.

3. Delivery footprint, freight, and timing

Delivery is included in the published price of every PERCH Home within the service radius of the partner factory matched to your land. Because each order is built by the partner manufacturer nearest your land, the delivery leg is kept as short as the network allows, and most sites fall inside that radius. Where yours does not, the additional cost is quoted to you before you commit funds beyond your Reservation deposit.

• Delivery footprint. PERCH builds through a network of regional partner factories, and delivery is included in the published price within the service radius of the partner factory matched to your land. Where your site sits outside that radius, or outside the network’s service area, PERCH will assess the route and quote the additional delivery cost to you before you commit funds beyond your Reservation deposit. Alaska, Hawaii, and U.S. territories are not available yet. If PERCH cannot arrange a workable route to your site, PERCH will tell you before production starts and refund your full $1,000 Reservation deposit — PERCH returns the $75 Land Check pre-scan retainer too, because the constraint is PERCH’s.
• Freight cost. Freight from your partner manufacturer’s factory to your prepared site, including oversize-load permits and any required escort vehicles, is included in the published price within that factory’s service radius. Where your site is outside that radius, or where access needs extra equipment or escorts beyond a standard route, the additional cost is assessed, discussed, and quoted before you commit funds beyond your Reservation deposit. Whether set is included is determined separately; see Section 5. Site work is not included. No freight, permit, escort, accessorial, or set charge is added after your Purchase Contract is signed without your written consent.
• Handling and transit windows. Typical ranges are disclosed on each product page: factory handling generally 21–90 days after pre-production payment clears, in-transit generally 3–21 days from dispatch depending on distance and permit routing. Your Purchase Contract will restate the specific windows for your build.
• Dispatch notifications. PERCH will confirm your dispatch date at least 5 business days before the truck leaves the yard, and again 24 hours before arrival. PERCH surfaces these updates in your Buyer Portal.

4. Your obligations before delivery

You are responsible for having your site delivery-ready before the delivery window opens. That includes: legal access to the site (recorded easement or public right-of-way), an access route capable of accommodating an oversized load and any required pilot vehicles, cleared and graded pad or foundation per the manufacturer's specification, all required permits pulled and posted, stubbed utilities where the Purchase Contract calls for them, and any HOA / covenant clearances obtained. Storage fees, redelivery fees, or set-crew cancellation fees for a site that is not ready are owed to the freight carrier, crane operator, or installer per their published rates and are your responsibility, not PERCH’s. That is true whether you engaged the installer or PERCH introduced it, and whether or not set is included in your published price.

5. Set, installation, and site work

Whether PERCH sets your home is a determination, not a blanket promise. It depends on the capabilities of the partner factory matched to your land, your location, and whether your order is a single home or a development. Some partner factories in the PERCH network set the homes they build; some do not.

• Where set is included. If your matched factory’s capabilities cover set for your location and your order, set is included in the published price. A licensed installer performs the set, and warrants and insures its own work.
• Where set is not included. If they do not, PERCH introduces a licensed installer, and the scope and cost are assessed, discussed, and quoted before you commit funds beyond your Reservation deposit — the same way out-of-radius delivery is quoted.
• What is authoritative. Your quote and your Purchase Contract are the authoritative statement of what is included in your build. The published price is not. This holds whether you are ordering one home or a development of several.

Off-loading, placement, tie-downs, mechanical connections, plumbing, electrical, HVAC, foundation, driveway, septic, well, water-line, propane, and any other site work are performed by licensed third-party contractors, either sourced by you or introduced by PERCH from its vetted network. The scope, insurance certificates, and warranty of every third-party contractor engaged for your build are disclosed to you in advance.

PERCH does not perform, supervise, warrant, or insure set, installation, or site work, and PERCH is not your general contractor. Including set in your price does not make PERCH the installer: a licensed installer performs that work, and warrants and insures it. Your recourse for any defect, delay, or damage caused by these third parties runs to that contractor and its insurer under the contract and warranty issued directly to you.

6. Damage claims and inspection

Inspect your unit the same day it arrives on site. If you observe visible transit damage — skin, roof, framing, glazing, cabinetry, mechanical, or otherwise — document it with clear timestamped photos before the delivery driver leaves and note it on the bill of lading. Report the damage in writing to hello@ownperch.com within 72 hours of delivery. PERCH will route the claim to the freight carrier (for transit damage), the crane operator (for handling damage during set), the installer (for site-work damage), or the Manufacturer of Record (for factory defect covered by warranty). PERCH facilitates the claim but is not the payer of the claim — the responsible party's insurance or warranty covers approved damage. Damage first reported outside the 72-hour window is significantly harder to substantiate and may be denied by the carrier or manufacturer for that reason alone.

7. Risk of loss and title

Risk of loss on your unit passes to you upon delivery to the freight carrier at the manufacturer's yard for dispatch (“FOB Origin”), which is standard for factory-built housing. Title passes on payment in full per your Purchase Contract. Between dispatch and site arrival, your unit is protected by the freight carrier's cargo insurance and, where required, supplemental in-transit coverage disclosed in your Purchase Contract. Buyer is responsible for placing standard homeowner insurance on the unit effective on or before site arrival.

8. Hold-harmless — transportation, installation, and site work

To the maximum extent permitted by law, you agree that PERCH, its officers, employees, contractors, and affiliates are held harmless from and indemnified against any claim, loss, damage, cost, expense, injury, or liability arising out of or related to: (a) freight transportation of any unit purchased through PERCH; (b) crane set, off-loading, placement, or tie-down of any unit; (c) site preparation, foundation, driveway, septic, well, utility connection, or any other site work; (d) any act, omission, delay, or defect of any freight carrier, crane operator, installer, contractor, sub-contractor, or manufacturer engaged in connection with your build; and (e) any loss or damage occurring after the unit leaves the factory yard. Your remedy for any such claim runs to the responsible third party under its own contract, insurance, and warranty issued to you. Nothing in this Section 8 waives PERCH's own liability for fraud, gross negligence, or willful misconduct, its obligations as seller under your Purchase Contract, or any liability that cannot be waived by contract under applicable law. Corresponding contract provisions appear in the Terms of Service §7.

9. Merchandise (Printify)

PERCH-branded apparel, drinkware, and printed goods are fabricated on demand by our print partner Printify. Typical timing:

• Production: 2–5 business days after order confirmation.
• Transit: 3–7 business days within the contiguous US.

Damaged-on-arrival or manufacturing-defect items are covered per Refund Policy §3: email hello@ownperch.com within 14 days of delivery with photos, and we will replace the item at no cost or refund it in full if a replacement is unavailable.

10. Changes to this policy

PERCH may update this policy from time to time. The version and date at the top of this page reflect the current published version. Material changes affecting an active Reservation or Purchase Contract will be notified to affected buyers by email. Your Purchase Contract governs your specific transaction where it conflicts with anything on this page.

11. Contact

Any shipping, delivery, freight-quote, transit-update, damage-claim, or scheduling question goes to hello@ownperch.com. We respond within one business day, usually much sooner.