Refund Policy

Summary. Your reservation on a PERCH Home is $1,000 in total: $925 refundable, and a $75 non-refundable Land Check pre-scan retainer. The $925 is refundable inside a 14-day window and remains refundable until your build enters production — whichever comes first. The $75 is returned in three cases: where PERCH cannot arrange a workable delivery route to your site; where Land Check indicated that you could place a home on your land and it is later determined that you cannot; and where your site fails zoning, permitting, or utility review. All PERCH-branded merchandise is print-on-demand through Printify and is final sale — replacements are only issued for items that arrive damaged.

1. Reservations on a PERCH Home

PERCH is the Seller of Record for every home on ownperch.com, and PERCH does not host listings from independent builders or third-party sellers. When you place a Reservation on a PERCH Home, PERCH charges a $1,000 reservation to your payment method to hold your build slot. Of that, $925 is refundable and $75 is a non-refundable Land Check pre-scan retainer, disclosed on the checkout screen. The $75 is not a payment-processing charge. It buys you something: PERCH reviews your installation address — zoning, setbacks, utility feasibility, and the code that applies where your land is — and sends you the result by email, together with the questions to put to your local planning department. You are paying for that work, so the retainer is earned once PERCH has done it and sent it to you. Your reservation is returnable under these conditions — the $925 in all of them, and the full $1,000 in the three cases set out below:

• 1.1 The 14-day / pre-production window. You may request a refund of the $925 refundable portion of your reservation at any point within 14 days of your Reservation and before your build enters factory production — whichever milestone occurs first. The $75 Land Check pre-scan retainer is not returned on a 14-day request by itself — see When PERCH returns the full $1,000 below for the three cases in which it is. If your Reservation is fewer than 14 days old but the factory has already begun production on your unit, the $925 becomes non-refundable at that point.
• How production start is determined. “Production start” means the earlier of (a) written confirmation from the manufacturer of record that materials have been drawn from inventory and the assembly slot has been assigned to your build, or (b) the manufacturer’s cutting/framing kick-off date, as documented in your build folder. PERCH will notify you by email within 24 hours when your unit enters production so you know exactly where the window closes.
• How to request a refund. Email hello@ownperch.com with the subject line “Refund request — [your Reservation reference]”. We will confirm receipt within one business day, verify your eligibility against the conditions above, and issue the refund to your original payment method within 5–7 business days once approved. Card refunds usually appear on your statement within 3–10 business days after that, depending on your card issuer.
• 1.2 Site-review failure. If your intended installation site does not clear local zoning, permitting, or utility review — as documented by a governmental authority, or by PERCH’s Land Check in the markets Land Check covers — your full $1,000 is returned, including the $75 Land Check pre-scan retainer, regardless of the 14-day / pre-production window. Bring us the documentation and we’ll process it.
• When PERCH returns the full $1,000. You get the whole reservation back, the $75 retainer included, in three cases. First, if PERCH cannot arrange a workable delivery route to your site, PERCH will tell you before production starts and refund the full $1,000 — see Shipping & Delivery Policy §3. Second, if Land Check indicated that you could place a home on your land, and it is later determined that you cannot. Third, if your site fails zoning, permitting, or utility review, as described in 1.2 above. In each of the three, either PERCH created the obstacle, PERCH told you something inaccurate, or your land will not take the home you reserved — so PERCH returns the retainer as well.
• When the $75 is not returned. Outside those three cases the $75 stays with PERCH, because PERCH did the review you paid for and nothing PERCH told you was wrong. In practice that is one situation: you decide not to go ahead, and no zoning, permitting, or utility failure has been documented — for example after a Land Check that returned no data or was inconclusive and you did not take it further. A Land Check that came back negative is itself a documented site-review failure under 1.2, so that is a full $1,000 case, not a $925 one. And if you later obtain documentation that your site does fail zoning, permitting, or utility review, the full $1,000 is returned — whatever your Land Check said, and whenever you find out. Land Check is not available in every market, and no Land Check result is a permit, an approval, or a substitute for your own due diligence with your jurisdiction.
• 1.3 After production start. Once your unit enters production the reservation is applied toward your final purchase and is not returnable. It remains transferable to another equivalent PERCH build slot, subject to availability, within 90 days of your original Reservation.

2. Chargebacks

Please contact us at hello@ownperch.com before disputing any charge with your card issuer. We resolve nearly every refund request without a chargeback and typically much faster. Filing a chargeback while we are in good-faith communication with you may delay the refund and, in some cases, disqualify you from a future Reservation.

3. Merchandise (Printify-fulfilled, custom-branded)

PERCH-branded merchandise (apparel, drinkware, printed goods, etc.) is fabricated on demand by our print partner Printify. Every item is made only after you order it and is custom to your selection of size, color, and finish. Because there is no shelf inventory to restock, all merchandise sales are final. Standard-fit exchanges and buyer-remorse returns are not accepted.

The one exception is damaged-on-arrival or manufacturing defect. If your item arrives damaged, misprinted, or defective, email hello@ownperch.com within 14 days of delivery with photos of the item and its packaging. We will file the claim with Printify on your behalf and issue a replacement at no cost to you as soon as it is approved (typically 3–10 business days). If a replacement is not available, we will refund the item in full.

4. Payment processing + card statements

All payments are processed by Stripe. Card details never touch PERCH servers. You may recognize the charge on your statement as “PERCH” or “PERCH NEST.” Refunds return to the original payment method within 5–10 business days once approved.

5. Contact

hello@ownperch.com is the fastest route for any refund question. We respond within one business day, usually much sooner.

Draft notice. This is a first-draft policy pending review by outside counsel. It will be replaced by the attorney-reviewed final version and you will be notified when that happens. Nothing here is intended as legal advice.